Privacy Policy for GlowThatWows Store
Glowholic, MB ("Glowholic, MB", "we", "us", or "our") operates the GlowThatWows™ online store (the "Site"). This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit, make a purchase from, or interact with the Site.
We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, "Personal Information" refers to any information that directly or indirectly identifies an individual.
Information Collected Automatically (Device Information): When you access the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we also collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."
- Purpose of Collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
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Source of Collection: Collected automatically using cookies, log files, web beacons, tags, or pixels.
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Disclosure for a Business Purpose: Shared with our processor Shopify, and potentially third-party analytics partners.
Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."
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Purpose of Collection: To fulfill our contract with you (e.g., processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations), communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
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Source of Collection: Collected directly from you.
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Disclosure for a Business Purpose: Shared with our processor Shopify, payment processors (e.g., Stripe, PayPal), shipping companies (e.g., Lithuania Post, DHL, DPD, Omniva).
Customer Support Information: When you contact us for support, we may collect additional information such as your query details, communication history, and any other information you choose to provide.
- Purpose of Collection: To provide customer support and improve our services.
- Source of Collection: Collected directly from you.
- Disclosure for a Business Purpose: May be shared with service providers assisting with customer support tools.
2. Legal Basis for Processing Personal Information (GDPR)
We process your Personal Information based on the following legal grounds:
- Contractual Necessity: The processing is necessary for the performance of a contract to which you are party (e.g., to process your order and deliver products).
- Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax laws, consumer protection laws).
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Legitimate Interests: The processing is necessary for the purposes of our legitimate interests, provided that your fundamental rights and freedoms do not override those interests (e.g., improving our Site, preventing fraud, direct marketing where permissible).
- Consent: In certain situations, we may ask for your explicit consent to process your Personal Information for specific purposes (e.g., sending marketing communications). You have the right to withdraw your consent at any time.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us provide our services and fulfill our contracts with you, as described above.
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Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- Payment Processors: We use third-party payment gateways to process payments. Your payment information is handled securely by these processors, and we do not store your full credit card details.
- Shipping Carriers: We share your shipping address and contact details with shipping companies to deliver your orders.
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Analytics and Marketing Partners: We may use analytics services (e.g., Google Analytics) to understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
- FACEBOOK: https://www.facebook.com/settings/?tab=ads
- GOOGLE: https://www.google.com/settings/ads/anonymous
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BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
5. Your Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have the following rights regarding your Personal Information:
- Right to Access: The right to request access to your personal data that we hold.
- Right to Rectification: The right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): The right to request that we delete your personal data under certain conditions.
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Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
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Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: The right to object to the processing of your personal data under certain conditions (e.g., for direct marketing).
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Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. To exercise any of these rights, please contact us using the contact details provided below.
If you are an EEA resident, please note that we process your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States, where Shopify's main operations are located.
6. Cookies
We use cookies to enhance your Browse experience, analyze site traffic, and for advertising purposes. Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier.
- Necessary Cookies: Essential for the basic functionality of the Site (e.g., shopping cart, login).
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Performance and Analytics Cookies: Help us understand how visitors interact with the Site by collecting and reporting information anonymously.
- Advertising Cookies: Used to deliver more relevant advertisements to you.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s "Tools" or "Preferences" menu.
For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
7. Do Not Track
Please note that we do not alter our data collection and usage practices when we see a "Do Not Track" signal from your browser, as there is no consistent industry understanding of how to respond to "Do Not Track" signals.
8. Data Retention
When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information. This retention period is necessary to fulfill orders, process returns, comply with legal obligations, and for reasonable business purposes.
9. Security of Your Personal Information
We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, loss, misuse, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
10. Children's Privacy
The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and revise the "Last Updated" date at the top of this policy.
12. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to exercise any of your rights, please contact us by e-mail or by post using the details provided below:
Email: info@glowthatwows.com
Phone: +37064605465 (Support hours: Monday–Friday, 9am–2am GMT+2)
Company Details: Glowholic, MB Ežero g. 47, Riešės k., LT-14265 Vilniaus r., Lithuania
